For Goodness Bakes values excellence, quality, service, and professionalism, and we aim to uphold these values in every aspect of operation. If for any reason you are not satisfied with any of our vegan, gluten friendly, allergen friendly, or low carb products, please contact us via email.

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Once our cakes reach the customer, it is his/her/their responsibility to handle and care for the cake(s). All products should be transported on a flat, steady surface and stored at or below room temperature. All products may be stored in the fridge for up to three days or at room temperature for up to 5 hours. Any cake or cupcake boxes should be handled from the bottom, never the sides or top. No objects should be placed on top of cake or cupcake boxes. Because our cakes are made with buttercream or whipped cream, they are subject to melt at high temperatures. Please take precautions to keep the product cool when transporting in warmer months.

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For all standard cakes and cupcakes, we will attempt to compensate for any issues regarding our products. If complaints are lodged upon cutting or inspecting our product, then For Goodness Bakes may issue a full or partial refund with photo evidence of the complaint. For Goodness Bakes may alternatively offer a credit toward future orders. The nature of the compensation will be made on a case-by-case basis, at the discretion of the owner. If complaints are lodged after a product has been consumed in its entirety, then no refund or credit will be issued. For Goodness Bakes is not responsible for improper storage or handling after our products have reached the customer.

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For custom cakes, our refund policy is as follows:

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If the products have not been consumed in any capacity, then the products may be returned to the baker for a 50% refund. If a complaint is lodged after the product has been consumed in its majority or entirety, then the client may be given a credit toward future For Goodness Bakes orders. The amount of credit will be at the owner's discretion.

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For all custom cakes, a 50% deposit is due at time of booking. If an order needs to be cancelled on behalf of the baker for any reason, such as unforeseen illness or unfortunate life event, then the customer will receive a full refund of deposit. Should the client need to cancel for any reason, then he/she/they may do so for a full refund of deposits paid up to two weeks before the agreed upon pickup date. If the client cancels within one to two weeks before the pickup date, then he/she/they may receive a refund of half of deposits paid. Any cancellations within one week of pickup date will result in the customer forfeiting the full deposit amount and receiving no refund.

 

For more information regarding custom cakes terms and conditions, click here. 

 

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